HP laptop camera not working: Windows 10, on Zoom, in Teams.How do i access camera on a hp 15 notebook ?

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If your camera is not working in Zoom, you can still participate in meetings with just your microphone. However, it's always better to chat face-to-face, so it's worth the effort to fix your Zoom webcam.

Instructions in this article apply to the desktop and web versions of Zoom as well as the Zoom mobile apps for Android and iOS. If Zoom is not detecting your camera, it could be due to a few reasons:. Some Lenovo PCs have known compatibility issues with Zoom , which require a specific fix.

Zoom also has compatibility issues with macOS Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you. Follow these steps in order to get your camera working in Zoom:. Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. For wireless webcams, check your Bluetooth settings and make sure the device's battery is charged.

Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen. If the camera icon has a line through it in your Zoom window, select the icon to enable your camera. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam. Check your device settings.

Go to the camera settings on your device to make sure it's not disabled. Check your app permissions. Make sure Zoom has permission to use your camera by going to your device's app settings. Update your device's drivers. Windows users should go into the Device Manager and check to make sure the camera's drivers are up-to-date.

Update your Mac. If you're on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera.

Change Zoom's Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options. Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn't checked. Reinstall Zoom. If you're using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website.

Alternatively, you can try using the web version. If you're still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom. Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. To turn off your webcam video on Zoom, select Stop Video from the bottom left of the screen.

Other people won't be able to see you. Log in to Zoom, select your profile picture, and click Settings. Select the Video tab and hover over your camera preview. Select the Rotate button in the top corner until your camera is rotated correctly. To test your camera, log in to Zoom, select your profile picture, and click Settings.

Select the Video tab. You'll see a preview video from the currently selected webcam so you can tell your video is working. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You can find out more and change our default settings with Cookie Settings.

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Zoom meeting camera not working hp laptop

 

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Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic.

New member. Message 1 of 2. HP Recommended. Operating System: Microsoft Windows 10 bit. Hello, I've read through all of the guides on the automated messages, but I need more assistance.

Maia T. Tags 2. HP Support Agent. Message 2 of 2. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: Step 2: Close conflicting applications Make sure that other programs or applications that use the webcam are completely closed or not in use. Step 3: Restart the computer to correct webcam problems The webcam might be associated with another software program or not responding.

If restarting the computer does not correct this problem, continue troubleshooting. Step 4: Uninstall and reinstall webcam software Uninstall the webcam software. Go to the webcam software website to install the latest version of the software.

Step 5: Test your webcam Zoom Testing your webcam if you are not in a meeting Log in to the Zoom client. Click your profile picture, and then select Settings. Click the Video tab. Click Video Settings. Step 6: Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. NOTE: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

From the list of available software and driver categories, find the webcam driver. In Windows, search for and open Device Manager. Double-click Imaging Devices to expand the list of webcam drivers. On the Webcam Properties window, select Update Driver Select to Browse the computer for the desired driver. Click Let me pick from a list of device drivers on my computer.

Remove the selection from Show compatible hardware. Click Next to install the webcam driver. Sorry this didn't help. Even I am facing similar issue. Camera working independently and with google meet app. But with zoom app it is showing a black background. I tried the steps you have mentioned still not working. Can you please help. I have tried reinstalling the zoom app and several methods in several forums. Worked for me. Choose where you want to search below Search Search the Community.

Search the community and support articles Windows Windows 10 Search Community member. Thanks, Max. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Paloma Bianchini Independent Advisor. Hello, how are you? Welcome to the Microsoft community! My name is Paloma B. I understand that your webcam is causing problems with the zoom.

What version of zoom are you using? What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application.